Privacy policy
Privacy Policy — HugWear
This Privacy Policy describes how HugWear (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hugwear.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
By accessing or using the Services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with an updated “Last Updated” date.
How We Collect and Use Personal Information We collect personal information in order to provide, improve, and protect our Services. In the past 12 months, the categories of information collected include:
Information You Provide Directly:
- Contact details: name, address, phone number, email
- Order details: billing/shipping address, payment confirmation, email, phone number
- Account information: username, password, security details
- Customer support details: messages or attachments sent to us
You may choose not to provide some information, but this may limit your use of certain features.
Information We Automatically Collect (Usage Data): Using cookies and similar technologies, we may collect:
- Device and browser information
- IP address and network information
- How you interact with our Site and Services
Information from Third Parties: We may collect personal information from:
- Shopify (platform provider)
- Payment processors (e.g. credit/debit card info, billing address)
- Marketing/advertising partners
- Analytics providers
How We Use Your Information We may use your personal information to:
- Provide products and services, process orders, returns, shipping
- Communicate about purchases, updates, account notifications
- Improve and personalize user experience
- Provide marketing and promotional messages (if opted in)
- Detect and prevent fraud or security issues
- Comply with legal requirements
Cookies We use Cookies to operate and enhance our Site. For Shopify-related cookie usage, visit: https://www.shopify.com/legal/cookies
You can manage or disable cookies through your browser settings, but this may affect functionality.
How We Share Personal Information We may disclose personal information to:
| Purpose | Recipients |
|---|---|
| Service & order fulfillment | Shopify, payment processors, shipping partners |
| Marketing and analytics | Business and advertising partners |
| Legal or security reasons | Law enforcement or regulators (if required) |
| Business transfers | In the event of a merger, acquisition, or sale |
We do not sell sensitive personal data or use it to infer characteristics.
Children’s Privacy Our Services are not intended for children, and we do not knowingly collect information from individuals under 16.
Security & Data Retention We use reasonable technical and administrative measures to protect your data. However, no system is 100% secure. We retain personal data only as long as necessary for legal or business purposes.
Your Rights Depending on your location (including EU/EEA under GDPR), you may have the right to:
- Access or request a copy of your data
- Correct or delete your data
- Object to or restrict processing
- Withdraw consent (if processing is based on consent)
- Opt-out of marketing communications
To exercise these rights, email us at info@officialhugwear.com
International Data Transfers Your data may be stored or processed outside your country (including the U.S. and Asia). If transferred from the EU/UK, we rely on recognized legal mechanisms like Standard Contractual Clauses.
Contact Us For questions, concerns, or data requests related to this Privacy Policy, you can contact us at: 📧 info@officialhugwear.com